Our friendly Sales Administration Customer Care Team and expert Product Specialists are available to assist with any queries from an initial enquiry all the way through to after-sales support. Just a phone call or email away, they're on hand to support you any way they can.
Our Sales Administration Customer Care Team are available from 09.00-17.00 Monday to Friday excluding public holidays. They are able to direct initial enquiries as well as answer generalist questions about our products and services.
Additional equipment support services we also provide:
Slings are Class One Medical Devices and are subject to Lifting Operations and Lifting Equipment Regulations (LOLER) Examinations. A LOLER examination may only be conducted by a person trained and qualified to do so. Space is provided on our GLOVE™ and COMFORT VALUE™ sling labels to note LOLER details. For a small fee, Care & Independence will undertake a LOLER examination for our customers upon request. Please contact us for further information.
REPLACEMENT LABEL SERVICE
It is a health and safety requirement that a label remains legible throughout the working life of a sling product. Laundering over a prolonged period of time may cause the label to fade. Care & Independence will replace faded labels on our sling products for a small fee. Please contact us to arrange.
OUT OF WARRANTY PRODUCT REPAIRS
Care & Independence products come with a minimum of a three year warranty for COMFORT VALUE™, 15 year frame warranty on Bathing frames and a lifetime manufacturing warranty on GLOVE SLINGS™. Should you experience a faulty or damaged product, we may replace or repair free of charge whilst covered by the warranty or for a nominal fee if outside of the warranty period. For full details and instructions on how to arrange a repair or replacement, please refer to our Returns & Repairs Policy and Procedure.
Our Resources page contains multiple support materials available across all of our product ranges. Resources by individual products are also located on the relevant product page under the Resources section.
Support materials include: